Frequently Asked Questions
Everything you need to know about your Vush experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express delivery arrives within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain accessories are final sale.
How do I find my correct size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment options like Afterpay and Klarna.
Can I track my order?
Yes, once your order has been dispatched, you will receive an email with a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
Vush is committed to ethical fashion. We prioritize organic cotton and recycled fabrics across 70% of our current collection to reduce our environmental footprint.